Feed the Senses and Care — The Ultimate Customer Care Course
Helping businesses to identify, meet and surpass their customers expectations, every time.
This course is specifically designed for the Hospitality and Tourism Industry. It shows establishments how to provide a truly professionnal and polished performance. It underlines the importance of respecting every member of an organisation, from pot wash to M.D. This course will improve communication, morale and team work.
It is recommended that everyone on your staff body take part on this one day course as it encourages people to approach each other with new ideas outside of the work environment. We’ve had excellent feed back from this course since we started, as the key element to this day is FUN!!
- Who are your customers? Identify their needs and expectations
- How you can go the extra mile with all your customers
- Examples of poor customer service and how to deal with complaints effectively
- Continual professional development and it’s importance in opening up new markets
- Creating the team approach to customer care and watch them return
- Brainstorming ideas of ways to improve your professional practice
Course Content